Preparation:
1. Prepare a file of all correspondence sent and received from your solicitors and notes of every telephone conversation and any other document pertaining to the case.
2. Place everything in date order possibly
in an Arch Lever file.
3. Write an Index, e.g. Date: Mr A to Firm Z. (Sometimes a Who's Who of people involved helps).
4. If you do not have copies of your own letters, write what you remember with an approximate date, do the same for telephone conversations showing the origin of the call.
Warning: Do not give original documents or your one-and-only copy of anything to a solicitor or anyone else. Make copies, possibly a duplicate file.
To make the best of a meeting, prepare a brief outline of your complaint and a list of questions you need answers to. Do not mention names.